General Inquiries
You will get a free shipping a minimum purchase of 50,000
For product quotations, you may send us a message at [email protected]
or contact us 0917-704-3895 | 88189193
Payment & Shipping Information
We accept payments through online and offline bank deposits, mobile payments (Paymongo). Personal and bank cheques and money order payments require a waiting period before your payment will arrive and can be processed before your order can be shipped.
For payments made via bank deposit, use your order number as a reference number when processing your payment. Please notify us via email at [email protected] when you have made your deposit so we can process your order.
Large volumes of items will be sent out through our in-house delivery service, while small items such as bulbs can be shipped out through third-party delivery companies, with shipping fee to be shouldered by the customer upon confirmation of payment.
Delivery of items usually takes three (3) to five (5) business days. The faster you make your transaction, the faster you receive your order.
You will be able to track your order through our platforms and receive relevant updates on its status via email.
Metal-lite Illuminazione Marketing is not liable to any late delivery, and the delivery time indicated is only based on guidelines. Unforeseen events, such as natural disasters can affect the expected delivery time. We ask for patience in times like this as we will do our best to deliver and update you.
The stated delivery times are only guidelines and Metal-lite Illuminazione Marketing is not liable for any failed deliveries per the said times. Aside from that, uncontrollable events, such as natural disasters, can affect your order’s delivery time. During these times, please be patient, and we will do our best to update you on your purchase.
You can pick up your orders from our showroom at Level 3, Uptown Mall, Bonifacio Global City, Taguig (small items only) or at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. All payments should be made through online or bank deposit.
If you are experiencing issues concerning shipping, please email us at [email protected]
If you have received the incorrect items, all you have to do to rectify the problem is contact us at [email protected]
As of the moment, we only ship within Metro Manila, Philippines.
Shipping is free of charge for orders P50,000 and above. Our standard delivery fee is 800 within Metro Manila.
Shipping is shouldered by Customers.
As of the moment, we do not drop-ship items.
Warranty & Return
Please contact us at [email protected] and we will help you.
For further diagnostics, you may call us at 88189193 / 09177043895 or send an email at [email protected]
All of our Furnitures are covered with a one-year warranty. If you receive a damaged product, or it was damaged within the covered warranty period, you can bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City. In order to return your product, you must provide the following:
- Actual product with packaging still intact
- Sales invoice of the said product
You can cancel your order if the item has not been dispatched from our office. You may call us at 88189193 / 09177043895 or send an email at [email protected]
Warranties are non-transferrable.
Warranties are not extended.
In case your product/products were damaged during shipping, you may bring it to our office at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City along with the sales invoice. Please send us an email at [email protected] and wait for our reply before you return the damaged product/s.
All items are non-refundable.
Location
Aside from the Hooga official site, you can visit our showrooms in the following locations listed below:
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- HOOGA UPTOWN SHOWROOM
36th St. 3rd Floor Uptown Mall BGC, Taguig City
Mon – Sun, 9:00 AM – 10:00 PM
8818-9193 | 0917-704-3895
- HOOGA UPTOWN SHOWROOM
Yes! Call us at 88189193 / 09177043895 or send an email at [email protected] to schedule an appointment.
Our main office is located at #516 EDSA Cor. Liberty Ave., Brgy. Socorro, Cubao, Quezon City.
8:00 AM – 5:00 PM, Monday – Friday
It depends on the store. You may contact the physical stores listed on our website to know their operating hours.
Contacting Us
Please contact us at 09177043895 / 88189193 or email us at [email protected]
Yes, you may contact us via email at [email protected]. But please be patient while waiting for our response. We hope that you understand that we receive hundreds of emails daily, so we may not get back to you immediately. We do, however, read all emails and will respond to you in 24 to 48 hours from the time it was received.
You may call us at 8818-9193 / 0917-704-3895 if you prefer to communicate through the phone and would want a more immediate transaction.
You may call at 8818-9193 / 0917-704-3895 and send email at [email protected]
You may call at 8818-9193 / 0917-704-3895 and send email at [email protected]
You may call at 8818-9193 / 0917-704-3895 and send email at [email protected]
